: The book Being Frank by Donna W. Earnhardt tells the story of a boy named Frank who is too honest. His grandfather eventually teaches him that while honesty is important, finding the "good" in everything helps prevent truth from becoming rudeness.
: Being frank is especially useful at the end of discovery sessions or when a "referee" is needed for tough business decisions. Being Frank
: Try to bring in words like "you" or "your" as late as possible in a difficult conversation to reduce defensiveness. : The book Being Frank by Donna W