The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026)
Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026. best buy mobile return policy
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window. The restocking fee is waived if the device
Most smartphones and cellular tablets have a 14-day return period . Prepaid phone returns are generally exempt from this
Pre-owned and Geek Squad Certified Refurbished phones fall under the same . If you'd like to know more, I can help you with: How to avoid the restocking fee The process for returning a phone by mail How to check if your item is "Final Sale" What part of the policy Best Buy Return & Exchange Policy
Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees
Unlike other items that offer 60-day returns for My Best Buy Plus/Total members, all customers are limited to 14 days for activatable devices.