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: The airline’s 1990s-era operating system could not handle the scale of rescheduling required.
: New regulations now require airlines to provide automatic refunds for canceled or significantly changed flights.
The details you've provided for align closely with the major travel disruption and software meltdown experienced by Southwest Airlines starting on December 22, 2022 . While your query format looks like a software patch note, this specific date and versioning often appear in discussions regarding the systematic failure of Southwest's crew-scheduling software during a massive winter storm. 🌪️ The "Big Problem" of December 2022