Contextual Communication Вђ“ What Is It? Вђ“ Azmath «COMPLETE»

and when the interaction is happening (Environmental/Physical context).

Imagine calling customer support about an issue you already discussed yesterday. In a contextual system, the agent immediately sees your history, previous purchases, and current browsing page. You don't have to repeat yourself, and the problem gets solved 10x faster. How to Improve Your Contextual Skills Contextual Communication – What Is It? – AZMATH

the underlying goal or shared history is (Situational context). Why It Matters (The "Secret Sauce") the agent immediately sees your history