: A common complaint involves receiving the wrong size, color, or even the wrong gender of shoe entirely.
: Users have reported being scammed by sites that clone actual shoe brands, only realizing the error when the confirmation email arrives from an unrelated source. Community Experiences
Reviews for the Shoebuy/Shoes.com brand vary significantly depending on the platform and timing of the purchase: shoebuy nz reviews
: Many reviewers on Trustpilot and ConsumerAffairs report "abysmal" or non-existent customer support, particularly when attempting returns or resolving order errors.
: Sites offering constant 50% off deals, lacking clear return information, or featuring a Hamilton address while shipping from overseas (like Spain) are often flagged as suspicious. : A common complaint involves receiving the wrong
: Older discussions on Reddit suggest the original site was a reliable place for discounts on brands like Vans and New Balance, though even then, shipping was noted as slow. Specific Warnings for NZ Shoppers
“Yes - customer service is abysmal, and Shoebuy is the reason I will probably never again buy shoes online. They would not accept a return on some expensive hiking boots (fit was poor on me, and they had a defect).” WorthEPenny : Sites offering constant 50% off deals, lacking
Shoppers have shared the following perspectives on their experiences with this retailer: